1. Data controller

– Name: Frode Gasland
– Status: Self-employed
– Address: Carrer Hawaii, 10B, 03610 Petrer, Alicante
– Email: hola@theretreathouse.com

Data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on Data Protection.

2. Data collected

We may collect:

– First and last name
– Email address
– Telephone number
– Messages sent via forms or WhatsApp
– Data provided for bookings, courses or events
– Browsing data (IP, device, browser) through cookies
– Preferences selected on the website

No particularly sensitive data is requested, unless the user voluntarily shares it.

3. Purpose of processing

Personal data is used to:

– Manage queries and requests sent via the form, email or WhatsApp
– Manage bookings, registrations or requests for information
– Send communications related to services, courses or retreats (if the user consents)
– Send newsletters (with prior explicit consent)
– Improve the browsing experience
– Comply with legal or fiscal obligations.

The data will never be sold or transferred to third parties for commercial purposes.

4. Legal basis

– Express consent of the user
– Execution of a contract or requested service
– Legitimate interest in maintaining the security and quality of the site
– Compliance with legal obligations

5. Data retention

The data will be retained for:

– The time necessary to provide the service
– As long as the user maintains their active consent
– The legally required periods for tax and administrative records

6. Recipients of the data

The data may be processed by technological tools or services used on the website, always under a processing contract:

– Hosting services
– Email marketing tools
– Analytics systems (Google)
– WordPress forms and plugins
– WhatsApp Business for direct contact

None of these services will use the data for their own purposes.

7. International transfers

Some tools such as Google or WhatsApp may store data in countries outside the EEA.
Appropriate measures such as standard contractual clauses or privacy agreements will be applied.

8. User rights

Users may exercise their rights at any time by sending an email to hola@theretreathouse.com:

– Access
– Rectification
– Erasure
– Objection
– Restriction
– Portability
– Withdrawal of consent

Users may also lodge a complaint with the AEPD (Spanish Data Protection Agency).

9. Security

Frode Gasland implements technical and organisational measures to protect the security of the personal data processed.